Privacy Policy

1. Information we collect

We collect information that helps us operate, secure, improve and personalise the MUSIAC service.

1.1 Account information

When you create an account, sign in or use MUSIAC, we may collect:

• your email address;
• your name;
• your profile picture, if provided through Google Sign-In;
• your account preferences;
• your saved events, bookmarked events and other in-app selections;
• records of your communication with us, including support requests.

If you sign in using Google, we receive the information Google makes available to us through the sign-in process. We do not receive your Google password.

1.2 Location information

MUSIAC is designed to help users discover events based on location and proximity. We may collect or process:

• precise device location, where you give permission through your browser or device;
• approximate location, including city, region or area inferred from your IP address or app activity;
• map interactions, such as areas viewed, searched or explored;
• proximity information used to show nearby events, venues or recommendations.

You can disable device-level location permissions through your browser or device settings. Some location-based features may not work properly if location access is disabled.

1.3 Usage and behaviour information

When you use MUSIAC, we may collect information about how you interact with the app, including:

• events viewed, clicked, saved, shared or searched;
• categories, artists, venues or locations you engage with;
• pages and screens visited;
• session activity, approximate time spent and feature usage;
• referral sources, device type, browser type and technical logs;
• interactions with recommendations, sponsored listings, promotions or advertisements.

This helps us improve the app, personalise the experience and understand how audiences engage with events and venues.

1.4 Technical information

We may automatically collect technical information such as:

• IP address;
• browser type and version;
• device type and operating system;
• session identifiers;
• error logs and performance data;
• security and fraud-prevention signals.

1.5 Payment information

MUSIAC does not currently collect or store full payment card details. If ticketing, payments or paid services are introduced, payments may be processed by a third-party payment provider. That provider will process payment information under its own terms and privacy policy.

2. How we use information

We use the information we collect for the following purposes.

2.1 To provide and operate MUSIAC

We use information to create and manage user accounts, keep users signed in, display saved events, show event listings, venues and maps, provide location-based event discovery, respond to support requests, and maintain app security and reliability.

2.2 To personalise the user experience

We may use your saved events, location information, app activity and preferences to personalise what you see in MUSIAC, including event recommendations, nearby events, venue suggestions, category-based discovery, artist or genre suggestions, and personalised app content.

2.3 To show sponsored content, promotions and advertising

We may use information such as your approximate location, saved events, viewed events, search activity, categories of interest and app interactions to show you promoted events, sponsored listings, venue promotions, artist or organiser campaigns, personalised recommendations, and relevant advertising or commercial content.

We do not sell your personal information. Where we work with event organisers, venues, sponsors or advertising partners, we may provide campaign reporting, performance insights or audience analytics in aggregated and de-identified form.

2.4 To help event providers improve their services

We may use aggregated and de-identified information to help event organisers, venues, artists, promoters and other partners understand audience interest and improve their services. This may include insights such as which areas have higher audience interest, which event categories are being viewed or saved, general audience demand by location or category, event discovery trends, campaign performance, and venue and event engagement patterns.

We do not provide event providers with raw personal location histories or account-level personal data unless you have consented or the disclosure is otherwise permitted by law.

2.5 To improve and develop MUSIAC

We may use information to improve app features and design, fix bugs and technical issues, measure app performance, test new features, understand demand for new event categories, venues or locations, and improve recommendations, search and discovery.

2.6 To communicate with users

We may use your email address to send service notices, security alerts, account-related messages, updates to this Privacy Policy or our terms, and important platform announcements. Where permitted by law, we may also send product updates or promotional communications. You may opt out of non-essential marketing emails where an unsubscribe option is provided.

2.7 Legal, safety and security purposes

We may use information to protect the security of MUSIAC, prevent misuse, fraud or unauthorised access, enforce our terms, comply with legal obligations, respond to lawful requests from authorities, and protect our rights, users, partners and the public.

3. How we share information

We may share information in the following circumstances.

3.1 Service providers

We use trusted third-party service providers to operate MUSIAC. These providers may process information on our behalf for hosting, authentication, storage, mapping, analytics, support, security and other operational purposes.

3.2 Event organisers, venues and commercial partners

We may share aggregated and de-identified insights with event organisers, venues, artists, promoters, sponsors, advertisers or commercial partners. These insights are designed to help partners understand audience interest, campaign performance and event demand.

We do not share your raw personal location history or personal account information with event organisers for their independent marketing unless you have consented or the disclosure is otherwise permitted by law.

3.3 Legal and safety disclosures

We may disclose information where we reasonably believe it is necessary to comply with applicable law, respond to a lawful request, protect the rights, property or safety of MUSIAC, our users or others, investigate suspected fraud, abuse or security issues, or enforce our terms and policies.

3.4 Business transfers

If MUSIAC is involved in a merger, acquisition, financing, restructuring, sale of assets or similar transaction, user information may be transferred as part of that transaction. Where required, we will notify users of any material change in control or use of their personal information.

4. Aggregated, de-identified and anonymised information

We may create aggregated, de-identified or anonymised information from information collected through MUSIAC. This information may be used for analytics, reporting, product improvement, commercial insights, advertising measurement, event planning and partner reporting. We take reasonable steps to ensure this information does not directly identify individual users.

Aggregated, de-identified or anonymised information may be retained and used for legitimate business purposes, including after a user account has been deleted, provided the information is no longer reasonably linked to an identifiable individual.

5. Cookies, local storage and similar technologies

MUSIAC may use cookies, browser local storage, session tokens and similar technologies to keep you signed in, remember preferences, maintain session security, improve app performance, understand usage patterns, personalise content, and measure engagement with events, promotions or sponsored content.

When you sign in, our authentication system may store a session token in your browser. This helps keep you logged in and secure. You can clear local storage or cookies through your browser settings, but doing so may log you out or affect app functionality.

6. Third-party services

MUSIAC uses reputable third-party service providers to deliver key platform functionality. These providers may process information on our behalf only as needed to provide, secure, improve, measure or operate the MUSIAC platform. Each provider operates under its own terms, privacy policy and security practices.

Google LLC - Google Sign-In

We use Google Sign-In to allow users to sign in with their Google account. When you choose to sign in with Google, Google processes your credentials and may share limited profile information with us, such as your name, email address and profile picture, depending on your Google account settings. Google's use of your data is governed by Google's Privacy Policy.

OpenStreetMap Foundation and OpenStreetMap contributors - map data

MUSIAC uses map data sourced from OpenStreetMap. OpenStreetMap data is made available under the Open Database License. Map data is provided by OpenStreetMap contributors.

Reputable third-party map tile and rendering providers - map display

MUSIAC may use reputable third-party map tile, geospatial or rendering providers to display maps, locations, venues and event proximity features. When your browser loads map tiles or map-related content, these providers may receive technical information such as your IP address, browser details, device information and map request data.

Reputable global cloud infrastructure providers - hosting, storage and platform infrastructure

MUSIAC is hosted using reputable global cloud infrastructure providers. These providers may process account, database, storage, authentication, log and technical information as necessary to host, secure, maintain and operate the platform.

Reputable analytics and performance providers - analytics, reliability and product improvement

MUSIAC may use reputable analytics, monitoring and performance providers to understand app usage, improve reliability, detect errors, measure engagement and enhance the user experience. This may include information about pages viewed, events clicked, device type, approximate location, session activity and technical performance.

Reputable advertising, sponsorship and campaign measurement providers - sponsored content and promotions

MUSIAC may use reputable advertising, sponsorship, promotion or campaign measurement providers to help deliver, personalise and measure sponsored content, promoted events, venue promotions, artist campaigns or other relevant commercial placements. These providers may process limited technical, usage, engagement or approximate location information as necessary to support campaign delivery, measurement, reporting and platform monetisation.

7. Data storage and security

We use reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include:

• encryption in transit using TLS;
• access controls;
• secure cloud infrastructure;
• logging and monitoring;
• restricted access to production systems;
• reasonable retention controls.

No online service can guarantee complete security. Users are responsible for maintaining the security of their own account access and devices.

8. International data processing

MUSIAC is operated from Sri Lanka, but our service providers may process and store information in other countries. Where information is transferred or processed internationally, we take reasonable steps to ensure appropriate safeguards are in place.

9. Data retention

We retain personal information for as long as reasonably necessary to provide MUSIAC, comply with legal obligations, resolve disputes, maintain security, improve the service and enforce our agreements.

If you request deletion of your account, we will delete or de-identify personal information associated with your account within a reasonable period, unless retention is required or permitted by law.

Aggregated, de-identified or anonymised information may be retained for analytics, reporting, research, product improvement and commercial insights.

10. Your choices and rights

Depending on applicable law, you may have rights to:

• request access to personal information we hold about you;
• request correction of inaccurate information;
• request deletion of your account or personal information;
• request a copy of your saved events or account data;
• withdraw location permission through your browser or device settings;
• opt out of non-essential marketing communications.

To exercise these rights, contact us at support@musiac.live. We may need to verify your identity before actioning a request. We aim to respond within 30 days, unless a longer period is permitted by law.

11. Children and minors

MUSIAC is not intended for children under 13. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

Some events listed on MUSIAC may have age restrictions. Users are responsible for checking event entry requirements before attending or purchasing tickets.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. If we make a material change, we will update the effective date at the top of this page and, where required, notify users by email or through the app.

Continued use of MUSIAC after an updated Privacy Policy takes effect means you accept the updated policy.

13. Contact us